The lessee declares to hand over the selected vehicle in good condition. The renter understands and also acknowledges that the vehicle will be returned to the Cullinan DXB car rental company in the same condition once the rental period ends (including all accessories)
Cullinan DXB Car Rental reserves the right to take back the vehicle at any time – if the renter violates any of the company’s terms and conditions.
Cullinan DXB Rent A Car LLC is not responsible for any loss of luggage
Cullinan DXB Rent A Car LLC reserves the right to make amendments to its terms and conditions without prior notice to any party.
Vehicles rented from Cullinan DXB Rent A Car may be driven only within the geographical borders of the United Arab Emirates
Daily / weekly rentals
The daily allowable distance is 200 kilometers. After that, anything is charged for (1-25 dirhams / km) depending on the type of car
The vehicle must be returned after the end of the rental period with the same level of fuel it was rented on. Fuel charges will apply if the fuel level is lower
It is the renter’s duty to ensure that the tires are properly inflated at all times
It is the duty of the renter to ensure that the vehicle and its equipment are not damaged or tampered with
It is the duty of the renter to ensure that the vehicle is kept clean, both inside and outside
The lessee is responsible for all repair costs that are incurred during the rental period
The lessee is not allowed to use a repair service from a third party – and if the tenant tries to repair the vehicle in the agency or garage, the lessee will have a fine estimated by Cullinan DXB for car rental
In the event of any damage or accident – the lessee must contact the police (999) and Cullinan DXB Rent a Car Company
The tenant must obtain a police report of any damage that occurs during the rental period
Rental period and return policy
The rental fee is on a 24-hour basis
In the event that the car is returned after the agreed delivery time from the return date – it is considered a full day parcel
Check-in is not done on Fridays and public holidays
For the pick-up service on the return date (in Dubai), the lessee must inform Cullinan DXB Rent A Car LLC at least 4 hours before the pick-up time
As for the pick-up service on the return date (in all other Emirates), the lessee must inform Cullinan DXB Rent A Car LLC at least 24 hours before the time of collection
Payments and other fees
Cullinan DXB will maintain the rental car. A security amount determined according to the type of car before the lessee receives the car
Insurance amounts may vary depending on the car category selected for rent
The amount will be kept for a period of 25 days after the check-in date to meet fines or Salik charges committed by the tenant.
AED 5 is charged per Salik crossing
Salik toll rates are subject to change without notice
A 5% tax will be applied to the Cullinan DXB Car Rental LLC service fee
The lessee bears all fines committed during the rental period
Fines less than 200 dirhams will incur a service fee of at least 20 dirhams
A 5% value-added tax applies to the service fee
Service / maintenance
All rental fees include periodic service fees
The lessee must notify Cullinan DXB Rent A Car LLC at least two days prior to the next maintenance
In the event of a vehicle breakdown, Cullinan DXB Rent A Car LLC will provide a replacement vehicle as soon as possible
The renter is responsible for vehicles that were not maintained at the designated times and were damaged
The lessee will bear all the costs of the repair and the rental period will be extended to cover the time taken to repair the damage
The renter does not allow any third party to repair the rental car without written approval from Cullinan DXB Rent A Car LLC.
The renter is responsible for repairing any and all tire punctures
The inspection team checks for tire damage due to punctures and a fee is charged from the tenant
The lessee must inform Cullinan DXB Rent A Car LLC of any damage or mechanical failure. The lessee will be responsible for any damage that occurs due to late reporting.
The renter bears the full cost of the repair if the vehicle is damaged due to operating with a flat tire
Problems related to maintenance or breakdowns can be dealt with by calling +971566668793
Any car rented from Cullinan DXB Rent a Car is only insured for driving on paved roads within the UAE
In the event of any damage to the vehicle, a police report must be obtained from the renter, otherwise the renter will be responsible for all costs of repairing the damage.
Damages to the windshield, tires, wheels, tools and wheel cover are not included in the insurance
All tenants must be at least 18 years old
Confiscating the vehicle
The lessee will be responsible for paying the reservation fee to Cullinan DXB Rent A Car LLC in addition to losing the rental fees in case the car is seized by the parking lot
The lessee must ensure that the rental car is always parked in a safe and secure place and that all doors are closed
The lessee will be responsible for any damage caused to the vehicle
The tenant will be responsible for the loss of any keys
Minimum lost key is AED 2,000 • Fees for lost keys may vary depending on the rental vehicle category
Any parking fines incurred by the tenant will be imposed on the tenant in addition to an administration fee
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Online reservation – terms and conditions
Online reservation terms and conditions are effective as of 01/01/2020
Confirm the selection
After booking the service of your choice, the customer will be asked to: fill in customer information and check the booking summary
Giving final acceptance to the terms and conditions of the reservation
Cullinan DXB Rent A Car LLC will send you an email for confirmation, including all booking details
The customer will receive a final confirmation message of the reservation after completing all the steps of the process
Your final price quote from Cullinan DXB Rent A Car LLC will be included
On the following elements :
All mandatory fees, value added tax, and any other tax as applicable by government authorities, included kilometers / miles, third-party collision liability insurance, and theft liability
There are two payment methods:
1: Book Pay Now
2: Book and pay at the office
Book and Pay Now indicate prepayment by bank transfer on the company account
Prepaid rates will be available online
The estimated amount must be paid in full at the time of booking
Company reservation and payment refer to payment directly at the branch of Cullinan DXB Rent A Car LLC
Payment can be made using the following methods :
Credit Cards – The generally accepted credit cards at Cullinan DXB Rent A Car LLC are Mastercard and Visa
Debit Cards – Debit cards must be linked to a bank account to be accepted
Visa Electron Cards
A security deposit is an amount in addition to the full price that is required to be paid for the rent
The tenant will be informed of the exact form of the deposit
The deposit is to allow the Cullinan DXB rental car company to obtain security and protection for authorization before the rental period begins
The required deposit amount will vary depending on the vehicle category chosen
The security deposit remains in place for the entire rental period
The deposit must be returned to the lessee within a maximum of 30 days from the date the vehicle is returned.
At the time of check-in, all payments must be settled
If more information is required, you can contact the Cullinan DXB Reservation Center for Rent A Car LLC. We are happy to answer any questions
Other general terms and conditions
If the lessee is a tourist, and holds a driving license from a country approved by the United Arab Emirates, the lessee must sign a contract stating the following: Once the tenant obtains residency in the UAE, he must change his license to a UAE license, and the renter also agrees. However, it would be illegal to drive in the UAE with a driving license from abroad once residency is obtained
Any accident or damage to the rental car that occurs due to the driver being under the influence of alcohol or any drug will lead to the full responsibility of the renter.
The renter must ensure that only drivers whose names have been entered into the contract are permitted to drive the vehicle
The lessee is not allowed to color the car windows or add any of his own stickers to the car. A fine will be imposed for these violations by Cullinan DXB Rent A Car LLC and the lessee will be fully responsible for the penalties imposed by the government.
All disputes and disputes related to billing, accounts and disputes related to maintenance and services are handled by : firstname.lastname@example.org